Almost half (48%) of CMOs believe the customer experience their organizations deliver falls below or significantly below their customers’ expectations.
Dan Lok shows you precise closing tips on how to sell on the phone and how to get clients to buy.
Here’s a case study on how Rent-a Rent-A-Center icreased its sales performance with Medallia’s CX Platform. Know more about Medallia Experience Cloud, etc.
How good are your customer experience KPIs? What metrics do you use to measure your CX? Download this eBook for better insights on CX metrics
Mi India from the house of global conglomerate Xiaomi has emerged as the top brand in after-sales services in the country, a new report said on Monday.
Companies that have the right customer-centric engagement strategy at place, get the maximum shoppers. Know more.
The 3 pillars framework of customer experience transformation.