Top Service Transformation Trends You Should Know | The Salesmark
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Top Service Transformation Trends You Should Know

Top Service Transformation Trends You Should Know

Customers at present expect fast, personalized, and connected engagement anytime and anywhere. And customer service professionals today have a completely different mandate than in the past. And they are investing in their people, processes, and technology to differentiate their brands, ensure elevated customer experiences and drive new revenue streams. Read this report to discover how to make that service transformation happen with additional insights on:

  • Service organizations’ biggest challenges and priorities
  • The changing role of customer service agents
  • The impact of AI on the future  of customer service
  • How mobile workers fit into modern customer service

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