How Microsoft Shifted From Support to True Engagement With Khoros Communities
Launching new products and services is great for business, but has its own hurdles.
A high influx of questions quickly overwhelms your support systems, thereby forcing you to increase support headcount or make endless technology investments.
Microsoft too faced a similar problem when it introduced the Power BI product. But they did something unique that not only empowered them to provide excellent support, but also grow community engagement by 600%.
Read this case study to know how Microsoft did it, and how that resulted in:
- Benchmarking data to measure future success
- Saving millions of dollars
- Reduced response times
- Increased solution rates
- Increased customer satisfaction