How Microsoft Shifted From Support to True Engagement With Khoros Communities | The Salesmark
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How Microsoft Shifted From Support to True Engagement With Khoros Communities

How Microsoft Shifted From Support to True Engagement With Khoros Communities

Launching new products and services is great for business, but has its own hurdles. 

A high influx of questions quickly overwhelms your support systems, thereby forcing you to increase support headcount or make endless technology investments.

Microsoft too faced a similar problem when it introduced the Power BI product. But they did something unique that not only empowered them to provide excellent support, but also grow community engagement by 600%.

Read this case study to know how Microsoft did it, and how that resulted in:

  • Benchmarking data to measure future success
  • Saving millions of dollars
  • Reduced response times
  • Increased solution rates
  • Increased customer satisfaction

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