Customer Experience as an Essential for Enterprise Success
Brands don’t compete with each other over product quality, price, or promotionals anymore. The real differentiator today is customer experience. For example, a truly impactful approach in the midst of COVID-19 fear right now would be to foster safety and health of your customers, whether or not you are able to sell.
Companies that have the right customer-centric engagement strategy in place, get the maximum shoppers.
This survey and benchmark report explore how enterprises can deliver seamless customer experiences across all channels.