3 Ways AI Is Powering Customer Experience
To reimagine customer experience, you need to screen through their unique journeys – billions of unique customer journeys. If you get started on that using traditional methods, it will be slow, costly, and nearly impossible.
With AI, you will not only get those insights, but turn them into relevant and timely actions. And that is the definite future because Gartner predicts 70% of customer interactions will involve machine learning, chatbots, and mobile messaging by 2022.
Here is a must-read white paper where you’ll learn 3 ways to:
- Uncover insights from big data quickly
- Predict customer sentiment and future customer behavior
- Prescribe the next best action